Frequently Asked Questions

Returns And Refunds

You get a 30-day money-back guarantee from the time you receive the goods If you purchase from

Please email us at within that time if you are not satisfied with your purchase so that we can resolve any issues.

Unfortunately, we do not offer a refund If your purchases bought in-store from both within Australia or other countries.

Shipping costs are the responsibility of the customer and are non-refundable.

Please send your order back to:

If you have an issue with your product or delivery, please contact us to discuss your options at

How Long Does The Shipping Take?

Australian domestic 2-3 business days.

New Zealand 2-3 business days.

All other international customers 3-10 business days.

How To Get Free Shipping (AU & NZ Only)

Free standard shipping for all orders within Australia & New Zealand.

Free Australia express shipping for orders over $100.

Unfortunately at the moment, we do not provide free shipping for other countries.

How do I track my order?

Tracking will be provided for all orders, you will be sent an email once your order is dispatched!

Can I change or cancel my order?

You can email us to with your order details, however if your order has been delivered then we won’t be able to help.

Payment methods

We take payment from Visa, Mastercard, American Express, PayPal, Alipay and WeChat Pay. Unfortunately, we do not accept bank transfer or cheque.